Dashcams “R” Us Terms & Conditions

By purchasing our installation service, you agree to the terms below. Please read them carefully to ensure your installation can proceed smoothly.

1. Cancellations: If you need to cancel or move your appointment, we must be notified 24 hours in advance; failing to do so may incur a cancellation fee of £50.00. This applies to all appointments, including scheduled service calls.

2. Equipment: If you have ordered equipment directly from DashCams “R” Us or are providing the equipment yourself, you must ensure that all equipment is on site and available for the engineer when he/she arrives. If it is not, the installation will need to be cancelled and re-booked; the cancellation fee above would apply.  
  2a. If you have ordered the equipment from DashCams “R” Us to be posted, ensure the items have arrived. If the delivery has been delayed or it has been left with a neighbour, we will not know. You need to make sure it is available and on site. Please open your delivery and make sure all items match your order.  
  2b. If you are supplying the equipment yourself, you need to make sure the equipment to be fitted is on site, available, and in working order when the engineer arrives. If you do not have the correct leads and the installation needs to be postponed or cancelled, you may be subject to the cancellation fee shown above.

3. The installation: When hardwiring your equipment, the engineer may solder or tap onto the appropriate wiring loom or may bring a pre-made loom specific to your vehicle. The pre-made loom may need to be used on your vehicle's OBD port (on-board diagnostics port normally found in the driver's footwell), so this must be free of other devices.

4. After sales support: Your installation and equipment are covered under separate warranties. The installation is provided with a 12-month workmanship warranty; this is void if anyone other than DashCams “R” Us or a third-party contracted by DashCams “R” Us alters the installation. If you report a fault within 30 days following your installation, we will attend free of charge. If a fault is reported after 30 days, you will need to purchase a service call (£49.99); however, if the engineer finds that the fault is down to the installation (this does not include equipment failure), then the service call will be refunded. In the unlikely event that the equipment fails within 30 days and it is not something that is easily accessible to return to us, i.e., the wiring kit or battery packs which will likely be hidden behind the dashboard, DashCams “R” Us will cover the cost of any engineering visits. DashCams “R” Us cannot provide free service calls if a piece of equipment has failed after 30 days following the installation; however, the equipment is covered under its own warranty and can be returned to us for repair/replacement.  
  4a. Dash cameras have user-replaceable memory cards with a limited lifespan, and it is the customer's responsibility to ensure these are working, formatted regularly (recommended once a month), and replaced accordingly (recommended replacement every 10 months). DashCams “R” Us shall not be liable for any loss of video or any associated costs due to a camera not recording video or audio. Camera batteries and memory cards are deemed consumable items and carry a 6-month warranty from installation/purchase. DashCams “R” Us will replace memory cards and batteries if they develop a fault within the 6-month warranty period.  
  4b. For vehicles with a hardwire battery monitor installed, 4a also applies when the battery monitor powers the cameras down to protect the vehicle's battery should any parking impact occur while the cameras are off.

5. Additional points: The price paid includes the items selected at the point of purchase, labour, and installation indicated on the invoice. Installation is available to UK mainland postcodes only. Installation is NOT covered by any workmanship warranty. We are only the installer. Faults with the camera or installation will be dealt with by the original shop you purchased from. We cannot be held responsible for issues arising from specific vehicle conditions such as a heated windscreen that blocks the camera's GPS signal. The installation is a service and therefore non-refundable unless the work carried out is unsatisfactory; if the product (i.e., camera) is faulty, we cannot refund the installation cost. You must provide a safe, legal, off-road area for the installation to take place. Where necessary, you will need to ensure permission of the landowner is received BEFORE the installer arrives, and there should be sufficient free parking available for the installer's vehicle next to your vehicle. In poor weather conditions, we may have to re-arrange the installation unless you have suitable covered facilities such as a double garage or carport.

6. Ignition Live vs. Switched Live: When selecting the power source for your dash camera or equipment, you must decide between ignition live and switched live connections. Ignition live powers the device only when the vehicle's ignition is turned on, ensuring that the equipment operates solely while the vehicle is in use and helping to prevent battery drain. Switched live allows the device to receive power regardless of whether the ignition is on or off, depending on the wiring setup. While this can enable features such as parking mode, it carries a risk of draining the vehicle’s battery. If the equipment is not optimized for low power consumption, it may draw power even when the vehicle is off, potentially leading to a flat battery. Opting for a switched live connection means your equipment may continuously consume power, which could lead to battery depletion over time if the vehicle is not used frequently. To mitigate this risk, ensure your equipment has built-in features to minimize power usage when the vehicle is off, or consider using a battery management system. It is essential to discuss these options with your installation engineer to determine the best configuration for your needs.

7. Radio Reception Interference (DAB, Digital Audio Broadcast): In a small number of vehicles, some cameras can interfere with the radio signal. This is more apparent when the vehicle radio antenna is embedded in a glass window. Due to various factors, it is impossible for us to know whether a camera will cause interference until the camera has been fully fitted. Should you experience interference, this may be suppressed (although in certain cases not fully eliminated) by fitting ferrite cores (small clips approximately 1" long) that clip over the cable next to the camera. These clips are extra consumables and are not covered in your original quote (unless already specified), and we may post out the clips for you to clip on yourself. We cannot guarantee that radio interference will be totally eliminated, and due to the varied reception throughout the UK, we cannot be held accountable for radio reception interference.

8. Call outs / Returns: Should an issue arise with your camera(s) or product, we may require you to fault-find to ensure that we understand where the fault is. You will be required to have read and understood the manual and also have gone through the FAQ on the website. If it is deemed that you may have a fault with the camera cabling that we have installed, we will attend on a best endeavour basis and this is not time-critical. If it is found that the camera itself is faulty and still within the 12-month warranty period from the original product, you may be required to return this to the manufacturer. The camera should be securely packaged with its memory card intact and returned to the original online shop. You should return the camera/product only after you have been issued an RMA number and clearly mark this on the box. It is recommended to use a tracked and insured postal service, as DashCams “R” Us will not be held liable for loss or theft. DashCams “R” Us are also not liable for any postage costs for returning the camera/product under warranty. Once the camera/product is returned, the manufacturer will assess the warranty claim and may repair or replace the camera and return it to you. We cannot cover any costs you may incur if you take your vehicle to a dealership or third-party auto electrician without prior written consent from DashCams “R” Us. If you are concerned or believe that you are experiencing issues, please get in touch with us first.

These Terms and Conditions are subject to change. By reading these terms and conditions and ticking the box on the booking form, you agree to the installation terms and are happy to continue. 

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